What does wagering mean?
Wagering, or playthrough, is a requirement that dictates how many times you must bet your bonus funds before they are converted into withdrawable cash. This ensures that bonus credits are used for gameplay rather than being instantly withdrawn.
Why can't I withdraw my bonus?
Bonus funds are typically locked in a separate balance and cannot be withdrawn until the wagering requirements associated with that specific offer have been fully met. You can check your progress in your account dashboard.
Why did my balance drop when I claimed an offer?
This usually occurs because the system separates your real cash balance from your bonus balance. When a bonus is active, the platform may prioritize spending bonus funds first, or it may lock real funds until the bonus terms are completed.
Do all games count equally?
No, different games have different weightings. Slots typically contribute the most toward wagering requirements, while table games and live dealer options contribute significantly less due to their lower house edge.
Can I hold two bonuses at once?
Generally, only one active bonus can be processed at a time. Attempting to activate a second bonus may forfeit the remaining requirements and winnings of the first. Please refer to the official Terms page for specifics.
What happens when a bonus expires?
If the wagering requirements are not completed within the specified timeframe, the bonus funds and any winnings generated from those funds are typically removed from the account.
Can I cancel a bonus?
Most players can opt out of a bonus; however, doing so usually means forfeiting any winnings earned using the bonus funds. Contact support if you wish to cancel an active promotion.
Where do I check my wagering progress?
Your real-time wagering progress is visible within the Promotions or Bonus section of your personal account. This will show you exactly how much more you need to bet to unlock your funds.